Refund policy

ICEKIVI delivers premium vegan streetwear for Gen Z—crafted from sustainable, plant-powered fabrics that flex eco vibes without sacrificing street style. We're redefining slow fashion with bold designs, mindful production, and hype that hits different. Shop the movement.

1) 7-Day Return Policy

You can request a return within 7 days from the date your order is delivered.

2) Return Eligibility

To be eligible for a return, the item must be:

  • Unused, unwashed, and unworn

  • In its original condition with all tags attached

  • In its original packaging, where applicable

  • Free from stains, perfume or deodorant marks, damage, and alterations

3) Non-Returnable Items

Returns are not accepted for:

  • Items marked as “Final Sale” or “No Return”

  • Gift cards

  • Used, washed, or damaged items

  • Items with missing tags or packaging

4) How to Request a Return

To request a return, contact us within 7 days of delivery and provide:

  • Order ID

  • Item(s) you want to return

  • Reason for the return

  • Clear photos, mandatory for damaged, defective, or incorrect items

We’ll share the return instructions after reviewing your request.

5) Refunds

  • After we receive and inspect the returned item(s), we’ll notify you regarding the approval status.

  • If approved, the refund will be processed to the original payment method within 5–7 business days after the item passes inspection at our facility.

  • The final refund timeline may depend on your bank or payment provider.

Note: Shipping and handling charges, if any, are non-refundable unless the return is due to an error on our part, such as a wrong, damaged, or defective item.

6) Damaged, Defective, or Incorrect Items

If you receive a damaged or defective product or the wrong item, contact us within 48 hours of delivery with your Order ID and clear photos. We’ll arrange a replacement or refund, as applicable.

7) Exchanges

Exchanges for a different size or colour are subject to stock availability. The original item must be returned and inspected before the exchange is processed.

If the requested size or colour is unavailable at the time of inspection, we will issue a full refund or store credit after receiving the returned item.

Please note that the return pickup cost for size or colour exchanges will be borne by the customer or deducted from the refund amount, where applicable.

8) Contact Us

Email: support@icekivi.com
Support Hours: Monday–Saturday, 10:00 AM–6:00 PM IST